MailScanner: Message attempted to kill MailScanner

[Gary Faith]

There seems to be a problem with TNEF for this message and others messages from this senter.  The sender refuses to disable RTF in Outlook and the receiver wants the messages from the sender.  So I am stuck trying to figure out how to fix this problem.  
 
-  MailScanner is running on SLES 10 SP4 64-bit, MailScanner Version Number = 4.84.5
-  Expand TNEF = yes
-  Use TNEF Contents = replace
-  TNEF Expander = internal
-  TNEF Timeout = 120
Any ideas/suggestions?  Change to external TNEF expander?  Increase the TNEF timeout?  
 
May 9 09:57:39 mscan MailScanner[8751]: Expanding TNEF archive at /var/spool/MailScanner/incoming/8751/r49DvZfK008854/winmail.dat
May 9 09:57:39 mscan MailScanner[8751]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)
May 9 09:57:39 mscan MailScanner[8751]: Message r49DvZfK008854 has had TNEF winmail.dat removed
May 9 10:02:16 mscan MailScanner[19826]: Making attempt 2 at processing message r49DvZfK008854
May 9 10:02:16 mscan MailScanner[19826]: Expanding TNEF archive at /var/spool/MailScanner/incoming/19826/r49DvZfK008854/winmail.dat
May 9 10:02:16 mscan MailScanner[19826]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)
May 9 10:02:16 mscan MailScanner[19826]: Message r49DvZfK008854 has had TNEF winmail.dat removed
May 9 10:07:02 mscan MailScanner[9910]: Making attempt 3 at processing message r49DvZfK008854
May 9 10:07:02 mscan MailScanner[9910]: Expanding TNEF archive at /var/spool/MailScanner/incoming/9910/r49DvZfK008854/winmail.dat
May 9 10:07:02 mscan MailScanner[9910]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)
May 9 10:07:02 mscan MailScanner[9910]: Message r49DvZfK008854 has had TNEF winmail.dat removed
May 9 10:11:39 mscan MailScanner[9686]: Making attempt 4 at processing message r49DvZfK008854
May 9 10:11:39 mscan MailScanner[9686]: Expanding TNEF archive at /var/spool/MailScanner/incoming/9686/r49DvZfK008854/winmail.dat
May 9 10:11:39 mscan MailScanner[9686]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)
May 9 10:11:39 mscan MailScanner[9686]: Message r49DvZfK008854 has had TNEF winmail.dat removed
May 9 10:15:58 mscan MailScanner[10523]: Making attempt 5 at processing message r49DvZfK008854
May 9 10:15:58 mscan MailScanner[10523]: Expanding TNEF archive at /var/spool/MailScanner/incoming/10523/r49DvZfK008854/winmail.dat
May 9 10:15:58 mscan MailScanner[10523]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)
May 9 10:15:58 mscan MailScanner[10523]: Message r49DvZfK008854 has had TNEF winmail.dat removed
May 9 10:21:47 mscan MailScanner[9923]: Making attempt 6 at processing message r49DvZfK008854
May 9 10:21:48 mscan MailScanner[9923]: Expanding TNEF archive at /var/spool/MailScanner/incoming/9923/r49DvZfK008854/winmail.dat
May 9 10:21:48 mscan MailScanner[9923]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)
May 9 10:21:48 mscan MailScanner[9923]: Message r49DvZfK008854 has had TNEF winmail.dat removed
May 9 10:21:58 mscan MailScanner[11166]: Warning: skipping message r49DvZfK008854 as it has been attempted too many times
May 9 10:21:58 mscan MailScanner[11166]: Quarantined message r49DvZfK008854 as it caused MailScanner to crash several times
Thanks,

Gary
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