Remote SMTP not working after upgrade to MS 4.79.11-1

Roger Ide rogeride at
Mon Jun 7 18:01:56 IST 2010

look in the logs....mailscanner/etc doesn't do smtp thats purely up to

You're right. Still, sendmail behaves differently (for me) when MailScanner
is running, and so I'm trying to imagine what might be causing that
difference, that only appeared after running the update. It has occurred to
me that waiting too long between versions can be a bad thing.



On 7 June 2010 16:00, Roger Ide <rogeride at> wrote:

	We can no longer remotely send email from external clients such as
	via sendmail with MailScanner running, since an upgrade from MS
4.63.x to MS
	4.79.11-1, also involving an upgrade to ClamAv 0.96.1, and
	3.3.0. This despite the fact that each user that is being denied
access is
	properly listed in /etc/relay-domains, and the /etc/mail/shadow, and
	/etc/mail/passwd files. Saslauthd in running and testsaslauthd shows
	Success with a properly authorized user/password combination.
	We're running EnsimPro Ensim Pro 10.3.0-fc.6.11, and everything was
	before the upgrade. We have just the one website that we are
	Sendmail, MailScanner and the rest are all located at the root level
	service the this one website which is 'site1'. The aforementioned
	/etc/mail/shadow and passwd files are on at
	With MailScanner off, sendmail has no trouble finding these files on
	own, and granting access to listed users.
	With MailScanner running, sendmail does not seem to know where to
look for
	those files. The basic message I get is 'user information cannot be
	(my paraphrase).
	Experimentally, I copied the user data from
	/home/virtual/site1/fst/etc/shadow into /etc/shadow, and did the
same with
	the passwd file user data.
	PRESTO! We are back to running normally. Except it's a fudge and the
	question still needs answer.
	Presumably the problem lies with the sendmail instances run by
	(or ClamAv or SpamAssassin), such that they no longer know where
	belong. Could this be a user/group issue, or the possibility that
there is a
	configuration that I have overlooked?
	In order to deal with the multiple-recipient emails that we get, I
	the suggestion at to set up a (via a This has been in place for over two years, so I
	considered it to be in the investigation stream.
	Additionally, it should be said that MailScanner upgrades have to be
	outside the Ensim Pro environment since it was obsolecing even as we
	acquired it on our 'new' server in 2007. I upgraded successfully to
	at that time, but I may have had to make an adjustment at the time
to avoid
	this very problem. I don't remember that I had this problem, and I
	run across anything that would remind me of it.
	Thank you if you have read this far. If any of this rings a bell, or
	there is better information that I can provide, I will be happy to
do so.
	Roger Ide
	MailScanner mailing list
	mailscanner at
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Martin Hepworth
Oxford, UK

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