Misterey between Sendmail and MailScanner. Messages are missing!!

[Julian Field]

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As MailScanner quite plainly handed the 2 messages back to sendmail, 
which records that it successfully delivered them, I would look at your 
procmail setup, as that is where the messages must be being dropped.

I don't think this is a MailScanner problem.

Luis Marcelo Achite wrote:
> Hi,
>
> I have a mail server with the following softwares installed:
>
> Sendmail
> Procmail
> MailScanner with SpamAssassin and Anti-virus software
>
> All software are updated with last versions and the process is working
> correct. As sendmail receives a message, it passes to MailScanner,
> which passes to SpamAssassin and Anti-Virus Software. After,
> MailScanner returns to sendmail and the message is passed to procmail.
> Than the message is released to the user at /var/spool/mail. This
> structure is working for years.
>
> Now the problem: Yesterday a user complain about messages that did not
> arrived to her (6 messages). I looked on the procmail log + sendmail
> log and found something curious. From procmail log, I can see that
> only 3 messages were delivered to the user´s inbox folder. From
> sendmail log, I can see that 6 messages were delivered to the user.
> Notice that the log is ok for sendmail and no error is being showed.
> Below you can see part of the logs.
>
> I was wondering were is the 3 messages. The user did not receive them
> and neither deleted. Actually from procmail log I can see that this is
> true, as there is only 3 messages. Any hint to solve this mistery?
>
> Thanks for any information and help on this.
>
> Regards.
>
> Marcelo
>
> PS: From the logs below, notice that message 1 was delivered but not
> message 2. There is no reference to message 2 at procmail.log, but
> apparently nothing wrong happened to that message, as we can see from
> sendmail.log. Any comment or suggestion? Thanks
>
> PROCMAIL.LOG
>
> MESSAGE 1
> From X... at terra.com.br  Wed Mar 19 09:31:34 2008
> Subject: YYYYYYYYYYYYYYYYYY
> Folder: /var/spool/mail/lucy
> 278546
>
> SENDMAIL.LOG
>
> MESSAGE 1
> Mar 19 09:31:32 iaibr1 sm-mta-mailscanner[28333]: m2JCVVMZ028333:
> from=<X... at terra.com.br>,
> Mar 19 09:31:32 iaibr1 sm-mta-mailscanner[28333]: m2JCVVMZ028333:
> Milter accept: message
> Mar 19 09:31:34 iaibr1 MailScanner[20061]: Virus Scanning completed at
> 165499 bytes per second
> Mar 19 09:31:34 iaibr1 MailScanner[20061]: Uninfected: Delivered 1
> messages
> Mar 19 09:31:34 iaibr1 MailScanner[20061]: Batch completed at 156836
> bytes per second (277248 / 1)
> Mar 19 09:31:34 iaibr1 MailScanner[20061]: Batch (1 message) processed
> in 1.77 seconds
> Mar 19 09:31:34 iaibr1 sendmail[28343]: m2JCVVMZ028333:
> to=<l... at dir.iai.int>, delay=00:00:03, xdelay=00:00:00, mailer=local,
> pri=396417, dsn=2.0.0, stat=Sent
>
> MESSAGE 2
> Mar 19 09:59:26 iaibr1 sm-mta-mailscanner[30598]: m2JCxOwx030598:
> from=<X... at terra.com.br>,
> Mar 19 09:59:26 iaibr1 sm-mta-mailscanner[30598]: m2JCxOwx030598:
> Milter accept: message
> Mar 19 09:59:28 iaibr1 MailScanner[29021]: Uninfected: Delivered 1
> messages
> Mar 19 09:59:28 iaibr1 MailScanner[29021]: Batch completed at 890281
> bytes per second (1795543 / 2)
> Mar 19 09:59:28 iaibr1 MailScanner[29021]: Batch (1 message) processed
> in 2.02 seconds
> Mar 19 09:59:29 iaibr1 sendmail[30609]: m2JCxOwx030598:
> to=<l... at dir.iai.int>, delay=00:00:05, xdelay=00:00:01, mailer=local,
> pri=1914711, dsn=2.0.0, stat=Sent
>
>

Jules

- -- 
Julian Field MEng CITP CEng
www.MailScanner.info
Buy the MailScanner book at www.MailScanner.info/store

MailScanner customisation, or any advanced system administration help?
Contact me at Jules at Jules.FM

PGP footprint: EE81 D763 3DB0 0BFD E1DC 7222 11F6 5947 1415 B654
PGP public key: http://www.jules.fm/julesfm.asc


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