[OT] Help Desk Software

[Nigel Kendrick]

-----Original Message-----
From: mailscanner-bounces at lists.mailscanner.info
[mailto:mailscanner-bounces at lists.mailscanner.info] On Behalf Of Edward
Dekkers
Sent: Tuesday, January 15, 2008 12:06 PM
To: 'MailScanner discussion'
Subject: RE: [OT] Help Desk Software

> www.otrs.org

3 replies - 3 times the same advice.

Thanks guys - that will do.

OTRS it is.



Whoa - how about some features/needs analysis and an evaluation process
first!!??