Server whitelist being ignored

[Custom Framer Web Designs]

I have a problem with messages that come from addresses, and domains that
are on the server-wide whitelist are being scanned and scored as spam.

It is my understanding that by being on the whitelist, messages from these
addresses would not be scanned.

Am I wrong in this thinking?

If not, have you a suggestion as to what may be wrong.

Merrill