Releaseing mail from quarantine (wiki instructions didn't work)

[Richard Frovarp]

Chris W. Parker wrote:
> Hello,
>
> First issue is that I've got an email that is being quarantined because
> it is claimed to be "nested too deeply".
>
> To release it from the quarantine I referred to
> http://wiki.mailscanner.info/doku.php?id=maq:index#quarantine_management
> . It says to simply copy the qf/df file pair of the offending email into
> the outgoing queue. But when I do that nothing happens. The email just
> sits there in the queue whilst other emails (that are received and found
> to be clean) come and go through the queue. I finally restarted
> MailScanner and that seemed to get the message on its way. Which brings
> me to the second issue... After MailScanner restarted it was quarantined
> again for the same problem. Back to square one.
>
> I'd like to suggest that the wiki be updated with more complete
> instructions since, unless my system is out of the norm, those
> instructions very lacking. It doesn't mention the need to restart
> MailScanner and simply copying the qf/df files to the outgoing queue
> merely results in the email(s) being quarantined again.
>
>   
Are you sure you copied it to the outgoing queue? MailScanner won't read 
files out of there. It should only be checking the incoming queue.


>
> Another part in this puzzle is that the message was larger than the "Max
> Spam Check Size = 150000" limit. Could this be related?
>   

That should cause the message to be skipped from being checked for spam 
by SA. Sounds like it probably was as ClamAV is what was triggering on 
this message.