Message Doubles

[Glenn Steen]

On 29/03/06, Drew Marshall <drew at themarshalls.co.uk> wrote:
>
> On 29 Mar 2006, at 17:04, Glenn Steen wrote:
> > I don't think we have to go back to the logs, just use some
> > logic(:-)... We see two separate (by 20 minutes!) messages, possibly
> > containing the exact same message, being handled by smtpd/the header
> > checks... and then passed on to the hold queue. This is a very strong
> > indicator that it isn't your system that is having the problem
> > (although it has to handle the effects of the error), since this, in
> > all likelihood, couldn't happen unless those messages were handled in
> > two separate SMTP-conversations.
>
> That's kinda what I meant :-)

Yeah, Just wanted it to be "über-clear";-)... Hope no toes got hurt in
the process:-).

>
> >
> > If you do happen to look at the logs, take just one of teh messages,
> > the first one, and look through the whole chain... is there _any_
> > errors indicated? Like a dropped connection? If you have logs split,
> > remember to look in the error and warning file too.
> >
> > Are all the duplicates from the same sender/sending domain? If so,
> > call them... and inform them (in a nice manner:-) that they have a
> > problem to solve.
> > If not... Well, we'll get to that eventually:-).
>
> Indeed, and we haven't even got to the replying to self level yet.
> That's reserved for when things start looking a little more complex ;-)
>
> Drew
>

Had to drop everything... The PHB wanted some attention...

--
-- Glenn
email: glenn < dot > steen < at > gmail < dot > com
work: glenn < dot > steen < at > ap1 < dot > se