problem with recive mail from gmx

[Glenn Steen]

On 30/08/06, Dörfler Andreas <Andreas.Doerfler at kempten.de> wrote:
> hi there,
>
> since nearly 1 month i get the folling errors from GMX senders:
>
> g 30 07:30:51 srv sendmail-in[21651]: k7U5UpY6021651: collect: premature EOM: Connection reset by mail.gmx.de
> Aug 30 07:30:51 srv sendmail-in[21651]: k7U5UpY6021651: SYSERR(root): collect: I/O error on connection from mail.gmx.de, from=<R E M O V E D 02050807 at gmx.de>
> Aug 30 07:47:38 srv sendmail-in[22449]: k7U5lbxl022449: collect: premature EOM: Connection reset by mail.gmx.de
> Aug 30 07:47:38 srv sendmail-in[22449]: k7U5lbxl022449: SYSERR(root): collect: I/O error on connection from mail.gmx.de, from=<R E M O V E D 02050807 at gmx.de>
> Aug 30 07:58:04 srv sendmail-in[23060]: k7U5w3bk023060: collect: premature EOM: Connection reset by mail.gmx.net
> Aug 30 07:58:04 srv sendmail-in[23060]: k7U5w3bk023060: SYSERR(root): collect: I/O error on connection from mail.gmx.net, from=<R E M O V E D 02050807 at gmx.de>
>
> i get theses errors not from all gmx senders, only from a few, but this few always the same, so they cant send
> mails to us.

Seems to me that it is they who "drop the ball oo soon", so not much
you _can_ do, unless their postmaster wants to check it out. You've
mailed him/her, I presume?

> i got some funny contact with gmx first level support, told me thats
> an dns (reverse dns check) error but fact is: its NOT a dns error.
> first lvl support ....

First level support == First line of defence. I increasingly find that
these types of "support organizations" have little to do with actually
supporting anything, more to do with foisting the problem back into
your lap. The times you find anyone at least barely literate in
network related issues... Ah well.

> at the moment i have no idea what i can do because:
>
> - its only a gmx problem
> - its only from a few gmx senders, not all
> - when i try to send to gmx accounts everthing fine
> - gmx support cant/wont help me
>
> any ideas ?
> anyone the same problem ?

Not with them, and not anyone else... for the time being. "Educating"
the other parties postmaster is the only way I know, and that only
works some times (when they want to be ... "clued in":-).
Other than that, I say it's their problem:-).
-- 
-- Glenn
email: glenn < dot > steen < at > gmail < dot > com
work: glenn < dot > steen < at > ap1 < dot > se