Including original headers in reports

[Mark Warpool]

I was originally against this idea.  But after following this list, and
considering the arguments, and more importantly, dealing with the
onslaught of requests I've gotten from my users because they received a
bounce from the recent MYDOOM virus (not from me, but someone else),
I've seen the light.

I agree with Julian, there are a lot better ways to deal with this, and
I think in the end you're customers/users will thank you for it.  Most
people don't understand what is going on when they get these messages,
and it frustrates them.  When you take that burden off of them, they're
less worried about the rare message which accidentally skipped or
deleted, and more grateful for not having to deal with all the rest of
it.  At least, that's been my experience.

Mark Warpool     
Benchmark Technologies Corp

-----Original Message-----
From: Julian Field [mailto:mailscanner at ECS.SOTON.AC.UK] 
Sent: Tuesday, February 10, 2004 1:04 PM
To: MAILSCANNER at JISCMAIL.AC.UK
Subject: Re: Including original headers in reports

At 17:54 10/02/2004, you wrote:
>At 11:54 AM 2/10/2004, you wrote:
>Please can you do a compromise like this:
>>In MailScanner.conf, set
>>Required SpamAssassin Score = 6
>>High SpamAssassin Score = 10
>>Spam Actions = deliver bounce
>>High Scoring Spam Actions = deliver
>>That way low scoring (possibly marginal, possibly incorrectly tagged)
spam
>>gets bounced back to the sender. But if you are sure it is spam
(believe
>>me, a score of 10 will guarantee that!) then you don't bounce it.
>>
>>Fortunately, with the latest version, even this isn't an option as I
have
>>removed the "bounce" spam action completely.
>>
>>If the message had a virus in it, then by default the recipient would
still
>>get the message (with the virus removed) and so would know that the
client
>>sent them an email.
>>--
>>Julian Field
>>www.MailScanner.info
>>MailScanner thanks transtec Computers for their support
>>
>>PGP footprint: EE81 D763 3DB0 0BFD E1DC 7222 11F6 5947 1415 B654
>
>Well Julian, we already do this. If a message is off the chart, there
is
>absolutely no sense in use bouncing it. That would be
>crazy.
>
>So in the latest version you've removed the bounce option? Ouch...

I believe there are better solutions to the problem, such as "deliver
attachment" or "notify" so the recipient makes the decision as to what
to
do with the message.

I will only put the "bounce" option back in if there is an absolute
outcry
about it, which there isn't. The outcry is for stopping people bouncing
spam as the sender address is always faked so some innocent soul gets
inundated with warning messages about stuff they never sent. I have to
deal
with a lot of these people, as they contact me for help. This takes a
fair
amount of my time, so I am strongly against anything that wastes my
time.
You guys don't have to deal with the fallout from this option, I do!
--
Julian Field
www.MailScanner.info
Professional Support Services at www.MailScanner.biz
MailScanner thanks transtec Computers for their support
PGP footprint: EE81 D763 3DB0 0BFD E1DC 7222 11F6 5947 1415 B654