email in exim incoming queue is not getting processed -- Please help

[Hancock, Scott]

Julian,

Thanks for your interest in my problem.

Below are the answers to your questions

Thanks again.

Scott

> In your MailScanner.conf, what are the values of
> MTA
> Run As User
> Run As Group
> Incoming Queue Dir
> Outgoing Queue Dir
> Incoming Work Dir
> Quarantine Dir
> PID file

# As a rough guide, try 5 children per CPU.
Max Children = 10

# User to run as (not normally used for sendmail)
Run As User = mail

# Group to run as (not normally used for sendmail)
Run As Group = mail

Queue Scan Interval = 5

Incoming Queue Dir = /var/spool/exim_incoming/input

# Set location of outgoing mail queue.
# This can also be the filename of a ruleset.
Outgoing Queue Dir = /var/spool/exim/input

# Set where to unpack incoming messages before scanning them
Incoming Work Dir = /var/spool/MailScanner/incoming

# Set where to store infected and message attachments (if they are kept)
# This can also be the filename of a ruleset.
Quarantine Dir = /var/spool/MailScanner/quarantine

# Set where to store the process id number so you can stop MailScanner
PID file = /opt/MailScanner/var/MailScanner.pid

# To avoid resource leaks, re-start periodically
Restart Every = 14400

# Set whether to use sendmail or exim
MTA = exim

Sendmail = /usr/sbin/exim

Sendmail2 = /usr/sbin/sendmail -C /etc/exim/exim_send.conf

> 
> For the relevant "Run As User", please supply the line from the
> /etc/passwd
> file.

mail:x:8:8:mail:/var/mail:/bin/sh


> For the relevant "Run As User", please do "ls -ld" of the home
directory.
> For each of the "Dir" variables above, please do an "ls -ld" of each
one.
> 

output for var/mail

lrwxrwsr-x      3 root   mail      4096 /var/mail/

output for /bin/sh

lrwxrwxrwx      1  root    root         4 Feb 26 15:19 /bin/sh -> bash





> Sounds like its a permissions problem.
> 
> 
> At 18:42 27/03/2003, you wrote:
> >Let's try an attachment so it's readable.
> >
> >Sorry for the double post.
> >
> >Scott
> >
> > > -----Original Message-----
> > > From: Hancock, Scott
> > > Sent: Thursday, March 27, 2003 1:30 PM
> > > To: MAILSCANNER at JISCMAIL.AC.UK
> > > Subject: Re: email in exim incoming queue is not getting processed
--
> > > Please help
> > >
> > > Here is some of my mail.log file.
> > >
> > > I did the restart at 8:23.  Looks like the queue went down
yesterday
> >at
> > > 14:21
> > >
> > > Gaps below indicate places I snipped the log.
> > >
> > >
> > > Thanks
> > >
> > > Scott
> > >
> > >
> > > Mar 26 14:21:09 pebbles MailScanner[17287]: New Batch: Found 36
> >messages
> > > waiting
> > > Mar 26 14:21:09 pebbles MailScanner[17287]: New Batch: Scanning 1
> > > messages, 2078 bytes
> > > Mar 26 14:21:09 pebbles MailScanner[17287]: Virus and Content
> >Scanning:
> > > Starting
> 
> --
> Julian Field
> www.MailScanner.info
> Professional Support Services at www.MailScanner.biz
> MailScanner thanks transtec Computers for their support


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