Denis.Beauchemin at USHERBROOKE.CA
Tue Feb 25 13:49:43 GMT 2003
Thanks again for the great support for your great software!
We would be interested in options 1 or 2 as we are usually capable of
doing the rest ourselves.
Le mar 25/02/2003 à 05:15, Julian Field a écrit :
> At 04:56 25/02/2003, you wrote:
> >Julian: Your stance is perfectly justified. But for you, users would have
> >paid some Bill, Tom, Dick and Harry! Why not you instead for such selfless
> Thankyou all for such kind comments!
> The next obvious question is this: what kinds of support service are you
> most likely to use?
> The options so far are these (in no particular order):
> 1. Membership of private, closed, high-priority mailing list
> 2. Traditional annual support contract
> 3. Regular installation of new releases and updated anti-virus engines
> 4. Advice on configuration and installation, paid for as needed
> 5. Remote testing and inspection to ensure your setup looks sane and should
> 6. Out of hours support of all the types above (perhaps out-of-hours
> installation of new releases?)
> 7. Support paid for per-incident, possibly paying for a block of time in
> advance. How you use the time is up to you.
> And any other options I haven't thought of?
> Julian Field
> MailScanner thanks transtec Computers for their support
Denis Beauchemin, analyste
Université de Sherbrooke, S.T.I.
T: 819.821.8000x2252 F: 819.821.8045
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