Unparsable TNEF woes after upgrade to 3.21-1

[Julian Field]

Check you haven't got 2 MailScanners running at the same time. As you are
using Sophos you don't need to use a separate TNEF parser at all, as the
"-TNEF" option is passed to sophoswrapper which in turn calls Sophos.

When you upgraded, make sure you are using the right version of
sophoswrapper (I can't quite remember when it was last changed).

At 22:54 12/07/2002, you wrote:
>Greetings All!
>
>I upgraded to MailScanner ver. #3.21-1 without
>incident last week but then started getting
>complaints about problems with nemesis Outlook
>and attachments that were getting mangled into oblivion.
>
>Here is the deal .. I use Sophos; so in the mailscanner.conf
>file I have left the TNEF expansion settings at:
>
>Expand TNEF = no
>
>Deliver unparsable TNEF = yes
>
>.... to accomodate those users who were having
>issues ...
>
>this worked fine until the upgrade to 3.21-1
>FYI, I am using my mailscanner.conf file from
>the previous version which was 3.15
>
>Here is an example of what I saw this afternoon
>for an end-user who was sending out 3 word documents
>(her Outlook client is set to rich text format)
>
>Jul 12 15:04:13 mailscanner[3187]: Cannot parse
>/var/spool/MailScanner/incoming/g6CK49m08326.header and
>/var/spool/MailScanner/incoming/dfg6CK49m08326, write-open
>/var/spool/MailScanner/incoming/winmail.dat: No such file or
>directory at /usr/lib/perl5/site_perl/5.6.0/MIME/Body.pm line 414.
>
>Jul 12 15:04:17 mailscanner[3187]: Scanned 3 messages,
>168027 bytes in 4 seconds
>
>Jul 12 15:04:17 mailscanner[3187]: Saved entire message to /var/spool/
>MailScanner/quarantine/20020712/g6CK49m08326
>
>Jul 12 15:04:17 mailscanner[3187]: Failed to link message body between
>queues (/var/spool/mqueue/dfg6CK3nm08303 -->
>/var/spool/mqueue.in/dfg6CK3nm08303)
>
>Jul 12 15:04:17 mailscanner[3187]: Failed to link message body between
>queues (/var/spool/mqueue/dfg6CK3nm08301 -->
>/var/spool/mqueue.in/dfg6CK3nm08301)
>
>Jul 12 15:04:17 mailscanner[3187]: Deleting unparsable message g6CK49m08326
>
>Again, I am using my ver. # 3.15 mailscanner.conf file with this new version
>but I did 'diff' them and really didn't seeing anything that should be a
>showstopper.  The above is just one log example of what is going on.
>
>I see in the new mailscanner.conf file that there is an option to use the
>internal TNEF expander but I was under the impression that since I am
>using Sophos .. that point is moot.  or is it??
>
>Any ideas?  I have grumbling users massing.  :-)
>
>Of course I would love to have a policy that everyone jettison
>the rich text format and use plain-text but that that won't be
>happening anytime soon!
>
>I would appreciate any comments or suggestions.  Thank you in advance!
>
>Sincerely,
>
>David Fry
>Lan Analyst
>IFR Systems

--
Julian Field                Teaching Systems Manager
jkf at ecs.soton.ac.uk         Dept. of Electronics & Computer Science
Tel. 023 8059 2817          University of Southampton
                             Southampton SO17 1BJ